We can process credits and refunds only for items directly purchased from and fulfilled by STEAMbright Co. If you need to return an item, please call 866-342-4200 or email support@STEAMbrightCo.com.
How long does it take to receive my credit or refund?
Credits and refunds are processed after your return item has been received into our inventory. You should expect to receive your refund within 10-15 business days of providing your package to the return shipper; however, in most cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return item from the shipper (5 to 7 business days) and the time it takes us to process your return when we receive it (3 to 5 business days).
How will my credit or refund be issued?
For credit card transactions within the normal 30-day window, our Accounting team can easily refund your credit card account; however, transactions outside of this window might require you to provide our Accounting team with the credit card account details to apply the credit back to your account.
How much of a credit or refund will I receive?
The amount of your credit or refund will depend on a variety of factors. In most cases for general returns that are covered under our warranty and return policy and requested within the appropriate 30-day window, you should receive a credit or refund in full for the total amount of the original transaction – including tax, if applicable, and minus return shipping if the return is not a result of a STEAMbright Co. error.
Who is responsible for return shipping?
If the return is initiated by a customer request that was not a result of a STEAMbright Co. error, the customer will be responsible for the cost of return shipping. This total will be deducted from the total credited or refunded amount.
In the instance the return is a result of a STEAMbright Co. error, the customer will not be responsible for any return shipping costs, and the customer should receive a credit or refund in full for the total amount of the original transaction – including tax if applicable.
What if I need only a credit or refund for a single item from a multi-item order?
If you returned only one item from a multi-item shipment, you will be reimbursed only for the item you returned, minus shipping if applicable.
What if my original transaction included a discount?
If you return any items from an order that received FREE shipping, the original shipping savings associated with the returned item(s) does not apply to a return shipment.
If you return an item which utilized a promotional discount, you will not be refunded the amount of the items original price; you will be refunded the total amount of the original discounted transaction – including tax if applicable.
